Frequently Asked Questions
We post all confirmed tour dates on the TOUR PAGE as soon as we have the information. If it is not on the tour page, the date is not confirmed. If you would like to be notified when Third Day is coming near you, please join our email list.
Use the Feedback form to contact us. Thank you.
We only send out about one e-mail per month updating fans across the world with new updates and shows.
If you feel that we have listed an event, photo, attribution, or story incorrectly, please let us know. You may contact us via the Feedback Form or just add a comment on the article.
No, the community is absolutely free! You are able to post in the community feed, add friends, share videos and photos, read the latest news and more.
All fan mail can be sent to:
Third Day Fan Mail
PO Box 331288
Nashville, TN 37203-7512
All physical items in our store are available to be ordered and shipped internationally. Digital Download Products are only available in the United States.
The Third Day Online Store makes available physical copies - compact discs and vinyl LPs - of select products. Some albums may no longer be available as a CD/LP and are only available digitally.
Go to "My Dashboard", located at the top left of the screen. Click on "Edit" in the "My Account" section. In the "E-mail Address" field, replace the old address with the up-to-date e-mail address you wish to use. You will also need to input your password in the "Current Password" field located directly above the "E-mail Address" field. Click "Save Profile" at the bottom of the page. A confirmation e-mail will be sent to validate the change.
Digital Downloads (6)
*Legacy Show Downloads are digital downloads of past shows that Third Day has performed. These downloads can be purchased from the Legacy page or directly from the store.
*Album Downloads are the digital downloads you can get of your favorite albums or songs. These can be purchased from Albums page, songs page, or directly from the store.
Just go into My Dashboard, and you will see a block called MY FILES. You can download your show from there.
You are able to download your purchase 2 Times Only.
You DO NOT have to download the Java Download Manager to access your files. For all album and single-song purchase you have the option to download the individual song files directly.
Downloading and Using the Java Download Manager:
Our Java Download Manager is a server-side application used to streamline the album download process. With the exception of perhaps needing to update your computer’s Java, nothing else is required to run this process successfully. The Java Downloader WILL NOT work on mobile devices as Java is typically not enabled.
- After the manager downloads, choose to open it.
- If you are prompted, you may need to choose “Open With” Java (in other words, leave the default and do not change it to “Save File”). You may check the bottom box to skip this step with future album downloads.
- Next, Java will launch on your computer and open a window that invites you to select a location for your album download. The default will typically be "My Music". You can change which folder to store the album using the drop-down menu at the top. If you want to store the album in "My Music," click Select. The "Download Manager" will open and begin downloading your purchase.
- Once the album/bundle is complete, the "Download Manager" will offer the option to Close or Open the folder containing the downloaded media (Note: the "Download Manager" automatically creates a folder using the name of the bundle product and downloads all tracks with proper sequential numbers and naming). Media is ready to load into iTunes, Windows Media Player, Napster, Real, and any other jukebox or player application, as well as sync with any handset, burn to CD, etc.
Most computers/browsers default to a certain location automatically - oftentimes, this is a folder called "My Music" or “My Videos” within the main "My Documents" folder on the hard drive. AOL users often default to "My Downloads" within their AOL folders and iTunes to their own iTunes music folders, etc.
You can always tell your computer where you want to save your files by opening your player of choice, and configuring the destination folder or location from the top options menu. You can also control this by changing your browser settings. However, we strongly recommend that you choose to save the file on your desktop from the download prompt so it is easier for you to access after the download is completed then moving the file to your desired location.
All devices and handsets capable of storing and playing full-length music files support our DRM-Free MP3 downloads. This includes iTunes/iPhone etc. You will have no problem opening MP3s on such devices and storing them in your music folders and libraries. This will be just as easy on a PC as it would be on a Mac.